If you have any questions about this privacy policy, including any requests relating to your legal rights, please contact us at privacy@remedyrx.co.uk

HOW DO WE USE YOUR PERSONAL DATA? 

• When you sign up to Remedy. We will collect your name and email address, as well as payment information if relevant, in order to send you an access link and sign in details for Remedy as well as any supporting information you may require whilst using the app. We process your personal data in this way as we have a legitimate interest to promote our business, and provide you with access that you have requested from us. 

• When you apply for a job with us. When you enter into the recruitment process with us we may collect your name, contact details, recruitment information (e.g. right to work documentation and references), qualifications, accreditations, and any additional information we may receive from our recruitment partners.  

We will use your personal data to assess your suitability for our available roles before taking steps at your request to enter into a contract with you. Where we process your right to work documentation, we will do so to comply with our legal obligations. 

• When you contact us. When you contact us either by phone or email with general queries, we will usually collect your name and contact details, because it is in our legitimate interest to make sure we can properly respond to your query. 

• When you receive our news updates. We will collect your personal data (such as your name and email address) to provide you with our news updates in line with any preferences you have told us about. 

When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you. If you have not opted-in and we send you our news updates emails, we do this because of our legitimate interest to promote our business.  

You can unsubscribe from our updates at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing privacy@remedyrx.co.uk. 

• On social media. When you connect with us on social media including on Twitter, Instagram and LinkedIn we will collect and look after your handle, name and email address under our legitimate interest to respond to your comments and queries promptly.  

• Technical information when you use our website/Log Data. When you consent, we collect information about how you use our website. We use this information to improve our website and to better understand how people use it.  It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit and technical details that occur in conjunction with any errors you may encounter.  Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.   

WHO DO WE SHARE YOUR DATA WITH? 

1. Business partners, researchers, suppliers and subcontractors for the performance of the contract we enter into with them and for the advancement of high quality healthcare.  

2. Analytics and search engine providers to assist us with the improvement and optimisation of our site. 

3. Regulators/ Authorities/ Enforcement Agencies if we are under a duty to disclose or share your personal data in order to meet any legal requirement, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection. 

WHERE IS MY DATA STORED? 

All information you provide to us is stored on our secure servers or those of our third-party cloud data storage providers. We store our data in the United Kingdom. 

Whenever we transfer your personal data outside of the UK and the EU, which would only be for the purposes of storing it safely with our hosting provider, we ensure it receives additional protection as required by law. To keep this privacy policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us at privacy@remedyrx.co.uk for more detail on this. 

HOW LONG DO WE KEEP YOUR DATA FOR? 

We will only retain your personal data for as long as we need it to fulfil the purposes we collected it for and we will periodically review the personal data in our reviews to ensure we are only holding what is necessary.  We may be required to keep your data for longer in order to be able to comply with our legal, accounting or regulatory requirements. Please note where we are relying on your consent to hold your personal data, you can withdraw this consent at any time and we can delete your review.  

Where we carefully anonymise your personal data so that it can no longer be associated with you, we may use this anonymised information indefinitely without notifying you. We use this anonymised information to analyse trends in symptoms and treatments to develop Remedy and support other similar programmes around the world. 

WHAT ARE MY RIGHTS UNDER DATA PROTECTION LAWS? 

You have various other rights under applicable data protection laws, including the right to: 

• access your personal data (also known as a “subject access request”); 

• correct incomplete or inaccurate information we hold about you; 

• ask us to erase the personal data we hold about you; 

• ask us to restrict our handling of your personal data; 

• ask us to transfer your personal data to a third party;  

• object to how we are using your personal data; and 

• withdraw your consent to us handling your personal data. 

You also have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. If you are based outside of England and Wales, you can find your relevant supervisory authority here. 

If you have any questions about when these rights will apply to you, please do get in touch with us at privacy@remedyrx.co.uk. 

CHILDREN’S PRIVACY 

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.   

CHANGES TO THIS POLICY 

At our discretion, we may change our privacy policy to reflect the updates to our business processes, current acceptable practices or legislative or regulatory changes.  If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.   

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.   

QUESTIONS, COMMENTS AND MORE DETAIL  

Your feedback and suggestions on this policy are welcome.  

We’ve worked hard to create a policy that’s easy to read and clear. But if you feel that we have overlooked an important perspective or used language which you think we could improve, please let us know by email at privacy@remedyrx.co.uk. 

If you’d prefer, you can always get in touch with us by post to our principal office at 71 Kingsway, London, WC2B 6ST. 

This privacy policy was last updated on 23 December 2021.